The Elevated Experience: Creating Positive Energy since 2014
“You’ve got to start with the customer experience and work back toward the technology – not the other way around.” Steve Jobs
Our mission is to “Elevate the home energy experience™” for our customers and their families. A 2019 and 2020 Contractor of the Year award recipient by the U.S. Department of Energy, we have served thousands of homeowners looking to make their homes more efficient and comfortable. Headquartered in Arizona, we are a fully integrated residential energy solutions company providing solar, energy efficiency, and smart energy management technology to customers across multiple states in the Southwest and beyond. We aim to help individuals reduce occupancy costs and increase value in their homes through solar ownership and energy management improvements and technology. By consistently delivering high-quality solutions to its customers, focusing on safe and ethical business practices, and serving communities, we fulfill our mantra: “Elevate the world we live in™.”
Customer Service vs. Customer Experience
We’re passionate and diligent in making sure employees ensure that each customer has an exceptional experience from start to finish. Our Customer Experience team is friendly, informed, and consistently communicates. Our sales team is trained and knowledgeable. “We strive to move projects faster, communicate with customers more effectively, always put our customers first, create better customer education…and drive positive change,” said Julie Hobbs, Director of Customer Experience.
Customer Satisfaction Award
On February 28, 2020, Elevation Home Energy Solutions accepted the Silver Stevie® Award in the Customer Satisfaction Strategy. We are proud of them for their hard work and know we could not have done this without all of our Elevation family. Our customers have been a huge asset in helping us fine-tune our processes and strategies.
See what Elevated Customers are saying:
Brian A. – “During my experience from start to finish it was exceptional. Lyric was my contact person, and she went above and beyond my needs. Modesto and Aryss were also awesome. They gave me their personal phone number so I could contact them with my concerns. I must have asked a thousand questions about the system and how it works along with the type of equipment. They were extremely patient in answering my needs. On my end it was great. I am pleased with the whole process. I had three other companies come out and give a bid and was quoted a higher price along with less panels and quality of equipment. Great company and staff.”
“Excellent, had my solar system installed a year ago. Called back out for a few issues I was having with a leak on my roof, the exact same crew was still with the company and came out to perform repairs, they went above and beyond to make sure my roof was repaired!! There is a great peace of mind knowing the same crew that installed my system came back to perform the repairs one year later, thank you Modesto, Arris & Michael”
Tammy M. – “My experience with Elevation Solar and the installation of my new solar system was professional, and their employees and customer service were first-rate. I was continually informed as the process continued from originating the sale to loan servicing, installation, and monitoring of my solar system. My sales rep, Chris M, was never pushy in selling the system and answered all my questions. They worked around my schedule when ready to install the panels. I will refer this company to friends and family.”
Miguel N. – “The process was so easy and painless. The entire team was very supportive and either called or emailed me promptly on every question I had. I am grateful for this company and their service.”
Judy W. – “Very customer focused. Answered all my questions with patience and clarity. Good follow-through.”
William H. – “Great service! Prompt response on questions and quick resolution on problems.”
Brian B. – “They were very accommodating to our needs and explained everything in detail. After install was complete & the system was activated, they answered questions and continued follow-ups with us. Jordan, our sales representative, kept in touch, gave us information and worked with us. Everyone from sales through activation were informative about the process we went through and were very pleasant to work with.”
Adella F. – “Elevation Solar customer service was excellent! I have had my system for almost 2 years and never had any problems. This past month I received a very high electric bill compared to my usual tiny bill. I called Elevation and they were able to send a tech out to look at the system and within less than an hour I was up and running again. I love my solar panels and love the service I just received from them. Thank you, Elevation!”
Cale M. – “I was really impressed with Elevation and the customer service. They exceeded any expectations, and I’m very happy to have signed up with them. Easy to work with, comfortable, and clear. Five stars all the way.”
Start Your Elevated Experience
We promise to help you along the way, listen to your concerns, and work on creating a uniquely positive experience, just for you. We love doing what we do every day and want to help you live an Elevated life too.